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·  We record our customer service calls in order to ensure the rights of the involved parties.

·  We use the recordings to improve the quality and expertise of our customer service and to prevent fraudulent conduct.

·  The calls are recorded in a secure manner and in accordance with the data protection regulation and other laws. The recordings will not be used for any other purposes or disclosed to any external parties.

·  The call recordings will only be processed by authorised people bound by professional secrecy.

·  The recordings will be stored for 120 days. After this, they can no longer be accessed anywhere.